To Download a Telenor Tax Certificate Online 2026 is the easiest way is using the My Telenor App. For the current app flow, go to Digital Services → See All → My Hub → Self Service → Tax Certificate, choose the fiscal year you need, enter your email address as required, enter the PIN as required and download the tax certificate PDF. App names may change after updates – check for Tax Certificate or Self Service.

The certificate shows the details of the tax collected on your Telenor number for the desired time period and may come in handy while filing an income tax return in Pakistan.

Please note that in the case of Tax Year 2026, Pakistan’s normal Tax Year 2026 run from 01st July 2025 to 30th June 2026.

How to Get a Telenor Tax Certificate Online — Quick Answer

To get your Telenor tax certificate online:

Open or update the My Telenor App.
Log in with the Telenor number for which you need the certificate.
Open Digital Services and tap See All.
Go to My Hub → Self Service → Tax Certificate.
Confirm your number and select the required fiscal year.
Enter or confirm your email address where requested.
Tap Proceed.
Enter the verification PIN sent to your number.
Download and save the certificate PDF.

This Digital Services/My Telenor interface/My Hub/Self Service route and PIN-based verification are evident in a recent walkthrough of the present interface on mobile My Telenor. The wording of the interface may vary depending on the update of the app.

If it isn’t available, opt for Telenor’s official customer service or go to a Telenor service center instead of providing personal information to an unverified third party.

What Is a Telenor Tax Certificate?

A Telenor tax certificate is a document that provides information on tax collected from the income/provision of tax from a Telenor connection for a particular period. Also known as a Telenor withholding tax certificate, a mobile tax certificate or tax deduction certificate.

The certificate is valuable to taxpayers who are filing income tax returns since it serves as a document to record the tax deducted from their Telenor bills, rather than having to calculate the amount based on a sum of individual recharges.

What Information Does the Certificate Show?

The exact PDF layout can change, but a Telenor tax certificate normally helps identify information such as:

the subscriber or mobile connection;
the relevant certificate or fiscal period;
tax collected for that period;
Telenor/company details;
certificate or statement details required for recordkeeping.

Ensure that the mobile number, period and amount of taxes is accurate before using it to complete a tax return.

Why Is It Useful for an FBR Tax Return?

It is important to note that advance-tax collected could be applicable to determining the final income tax liability of a taxpayer.

The rule that is important practically is:

Do not use the amount of tax collected on your total mobile recharges or total telephone expenditure but the amount of tax paid.

The amount and/or whether or not you are subject to the tax will depend on your individual tax situation and the return you are filing.

What You Need Before Downloading Your Certificate

For the My Telenor App method, keep the following ready:

the Telenor SIM/account for which you need the certificate;
access to the number so you can receive verification messages;
the correct tax or fiscal year;
an active email address if the app requests one;
internet access and an updated version of the app.

Please avoid providing CNIC images or verification codes or account details on accounts, mobile numbers or email addresses that you cannot verify as being Telenor.

How to Download Telenor Tax Certificate from My Telenor App

1 — Open or Update My Telenor App

As Telenor Pakistan’s official app is also available as its account-management application, so it will be best to use the official app as compared to third-party certificate websites.

Update your app if it isn’t up to date. If the Tax Certificate option is not available, due to outdated interface, this may be helpful.

Step 2 — Open Digital Services

From the app home screen, locate Digital Services.

Tap See All to open the full list of available self-service features.

3 — Go to My Hub and Tax Certificate

In the current observed interface, navigate to:

My Hub → Self Service → Tax Certificate

Select the Tax Certificate option.

In the case of an app with slightly different menu names search in My Hub, Self Service or in the full range of services.

4 — Select the Correct Fiscal Year

The app should show your Telenor number, and let you choose a fiscal/tax period.

Pick a year that you will return to or want your records for.

For example:

Tax Year 2025: July 1, 2024–June 30, 2025
Tax Year 2026: July 1, 2025–June 30, 2026
Tax Year 2027: July 1, 2026–June 30, 2027

This is in accordance with the general rule of Pakistan tax year, which is provided under Section 74.

If an email address field is provided, type an email address that you can receive and make sure that you’ve typed it correctly before proceeding.

5 — Verify the PIN

Tap Proceed or the equivalent button.

Go to the app and type the PIN into it to approve the request.

Do not give this PIN to anyone.

6 — Download and Check the PDF

After successful verification, download the generated certificate.

Open the PDF and check:

your Telenor number;
the certificate period;
the selected fiscal year;
the tax amount;
any subscriber details shown on the document.

Make a copy somewhere safe, as you might need to use it when you’re making an FBR return.

Which Tax Year Should You Select in 2026?

The normal tax year in Pakistan is 12 months beginning from 1st January and ends on 30th June of any calendar year and at the end of the year it is called after that calendar year.

If you need tax for this period	Select

July 1, 2024–June 30, 2025

Tax Year 2025

July 1, 2025–June 30, 2026

Tax Year 2026

July 1, 2026–June 30, 2027

Tax Year 2027

This is important especially when filing returns.

If you are filing a return for Tax Year 2026, for instance, then the certificate you’ll choose is for the period from July 1, 2025 to June 30, 2026. If downloaded after July 2026, do not select Tax Year 2027 – this will be Tax Year 2026.

Other Ways to Get a Telenor Tax Certificate

The My Telenor App should be the first that should be tried as it enables the user to do the request digitally. If the above option is not possible, support options exist.

Contact Telenor Customer Care

The published customer-support materials from Telenor show that 345 is an individual customer-support helpline for prepaid/postpaid customers.

If you call customer service, let them know that you need your withholding/tax certificate; and indicate:

your Telenor number;
the tax/fiscal year required;
the problem you encountered in the app, if applicable.

Be ready to do the identity verification.

Contact Telenor by Email

The official My Telenor App listing identifies telenor345@telenor.com.pk as a Telenor Pakistan support email.

Email is most useful when you need written support for a problem, such as:

the tax certificate option not appearing;
a certificate failing to generate;
incorrect account information;
inability to access a previous period.

If identity documents are required include only information needed for support, following the Telenor instructions.

Never email passwords, application PINs or one-time verification codes.

Visit a Telenor Franchise or Service Center

If it is an issue relating to ownership of the SIM, identity information or if it is an account problem that can’t be solved digitally then it may be best to go to a Telenor service location.

Ensure that you bring your CNIC and the relevant SIM/number. Competitor guides always show the franchise’s/service center’s route as the last resort when the self-service and/or remote support approach fails.

Can You Get a Telenor Tax Certificate on WhatsApp?

As per this review, there wasn’t a dedicated official Telenor WhatsApp Tax-Certificate download procedure found from the current official sources reviewed.

Additionally, a recent certificate walkthrough also refers users to the My Telenor App instead of certifying via WhatsApp as the default method.

In case you discover a WhatsApp number that states that it is able to provide you with WhatsApp tax certificates:

confirm that the number is linked from an official Telenor channel;
do not share your verification PIN;
do not send CNIC images to an unverified account;
use the My Telenor App or official Telenor support when in doubt.

Should Telenor introduce an official certificate service for WhatsApp, follow the procedure that is published via Telenor’s official app, web or support channels.

My Telenor App vs Helpline vs Email vs Franchise

Method	Best for	Main requirement	Recommendation
My Telenor App	Normal certificate download	App access and SIM verification	Best first option
345 helpline	App or account problems	Identity/account verification	Good support fallback
Official support email	Written support and technical issues	Email access and account details	Useful for unresolved issues
Franchise/service center	Ownership/CNIC or complex account issues	CNIC and in-person verification	Best when remote options fail

Don’t use third-party websites or pages that claim to offer a fast certificate, because these are not the official ones.

How Much Telenor Withholding Tax Is Collected?

Section 236 and the Current Rate

Advance tax of the telephone and internet users is provided under section 236 of income tax ordinance. The existing rate schedule in the consolidated law reflects the covered internet/mobile subscribers and prepaid telephone/internet cards and electronic recharge units rate of 15%.

The certificate proves to be beneficial as it indicates the actual tax that is connected to the respective Telenor account and period.

What Does the Section 114B Special Rate Mean?

It also has a 75% proviso for the persons who are specifically mentioned in an Income Tax General Order under Section 114B of the same rate schedule.

This should not be just the typical filing fee for all non-filers.

Actually, for most readers, the key is the use of the actual certificate and their own tax status, not to work out a claim based on an assumed tax rate.

Is Telenor Withholding Tax Adjustable?

The telephone/mobile tax collected under section 236 is an advance tax item, and, in general, collected or deducted tax is treated as tax paid and may be allowed as a tax credit as per applicable law and exceptions to that (as per section 168).

However, not all taxpayers will get a refund of their certificate.

The end result will be determined by the following:

the taxpayer’s taxable income;
other taxes already paid or deducted;
the return being filed;
any legal limitations applying to that taxpayer.

How to Use Your Telenor Tax Certificate in FBR IRIS

If you are filling out an income tax return, the certificate should serve as supporting evidence for the mobile/phone withholding tax that is included in the Tax Return for the year it is issued.

A practical process is:

Download the certificate for the correct tax year.
Confirm the mobile number, period and tax amount.
Sign in to the relevant return in FBR IRIS.
Locate the applicable withholding/adjustable-tax area for telephone or mobile tax for that return.
Enter or reconcile the tax amount shown on the certificate.
Repeat the reconciliation for other eligible connections if applicable.
Review the tax computation before submitting the return.
Keep the certificate PDF with your tax records.

Labels and screens for IRIS may change from tax year to tax year, please use tax form consistent with the current tax return you are filing.

Most importantly, make sure that the total recharge value is not entered as withholding tax. Take the amount of the tax indicated on the certificate.

If the amount is significant or in case of doubt as to its treatment in the specific return, seek tax advice or refer to the relevant FBR guidelines prior to submission.

Multiple Telenor SIMs and SIM Ownership

In case you have different Telenor numbers, it’s better not to count on the tax listed for one number to be the case for them all.

On each number/certificate, if applicable, check independently within the app/account.

Don’t forget about SIM ownership, too.

If you try to use a certificate which is linked to someone else’s CNIC as your own tax proof, there may be a mismatch. Take care to address ownership or tax record issues before you depend on the amount you’ve shown on your return.

For this reason, it is important for users with more than one family/business number to first determine:

which SIM is registered to whom;
which tax year each certificate covers;
whether any amount has been counted twice.

Common Telenor Tax Certificate Problems and Solutions

Tax Certificate Option Is Missing

Try the following:

Update the My Telenor App.
Sign out and sign in again.
Open Digital Services → See All.
Check My Hub or Self Service.
Restart the app or phone.
Contact official Telenor support if the option remains unavailable.

User interface may change upon app update and menu may not be in the same location all the time.

Verification PIN Is Not Received

If the PIN does not arrive:

confirm that the SIM is active and receiving SMS;
wait briefly before requesting another code;
check network signal;
restart the phone if necessary;
avoid making many repeated requests in a short period;
contact Telenor support if verification continues to fail.

Do not give others a verification PIN to ‘generate’ your certificate from a distance.

Certificate PDF Is Not Downloading

If the certificate is generated but the PDF will not open or save:

check your internet connection;
confirm your phone has available storage;
allow the app/browser to download files where necessary;
try again after restarting the app;
check the email address entered during the request;
contact support if the certificate repeatedly fails to generate.

Certificate Email Is Not Received

If you expected an email:

check Spam or Junk;
search your inbox for “Telenor”;
verify that the email address entered was correct;
allow some time for delivery;
repeat the request only if necessary.

It should not be just in email, a certificate that is successfully downloaded in the app should also be saved locally.

Wrong Name or CNIC Details

Do not edit the PDF manually if there are differences in subscribers’ data.

Please use an official channel with Telenor or go to a service center to make sure that there is no underlying account / ownership problem.

Wrong Fiscal Year or Previous-Year Certificate

If the certificate is for the wrong time period, order another one, and select the appropriate tax year.

For Tax Year 2026, you generally need the period:

July 1, 2025–June 30, 2026.

Privacy and Security Tips

Follow these precautions:

use the official My Telenor App;
never share a verification PIN or OTP;
verify support contact details before sending documents;
avoid posting the full certificate publicly;
redact personal details if showing the certificate to someone for troubleshooting;
keep downloaded PDFs in a secure location;
do not pay an unknown social-media account to “unlock” a certificate.

Your PIN is a second step to verifying access to the account. If a support interaction requires you to give a one-time verification code to another person, this is not a legitimate support interaction. To Download Jazz Tax Certificate Online in Pakistan, you need to read our full article.

Telenor Tax Certificate FAQs

How can I get a tax certificate from Telenor?

This is the easiest way is via the My Telenor App. Open Digital Services, tap on See All, My Hub/Self Service, Tax Certificate and then select fiscal year, verify PIN and download the PDF.

How do I download a Telenor tax certificate online?

Please use My Telenor app and get the certificate from the Tax Certificate section of the self-service option.

What is a Telenor withholding tax certificate?

It contains the details of the collected tax for the period for which you use Telenor mobile.

Which Telenor tax certificate should I download for Tax Year 2026?

If the user is for Pakistan’s normal Tax Year 2026, then they should choose the certificate from July 1, 2025 to June 30, 2026.

Can I get a Telenor tax certificate without the app?

In case you are unable to use the app then you should contact official Telenor customer support. The company’s published support materials are a customer helpline (345) and its official app listing has an email address for support (telenor345@telenor.com.pk).

If there is an ownership or ID problem, then an in-person service center might be better.

Can I get my Telenor tax certificate through WhatsApp?

It could not be confirmed that there was a dedicated process for issuing tax-certificates via WhatsApp for officials. Utilize the My Telenor Application or a support channel that can be confirmed as being Telenor.

Can prepaid users get a Telenor tax certificate?

Section 236 also includes telephone/internet billing, prepaid telephone cards and electronic recharge units.

What is the current Telenor/mobile withholding tax rate?

The current statutory rate schedule is 15% on the covered internet/mobile subscribers and prepaid telephone/internet cards and electronic units, as per the special proviso in Section 114B which is applicable to persons covered by a General Order of the income tax department.

Is Telenor withholding tax refundable?

The tax is an advance-tax item and could be relevant as a tax credit in determining income tax as per law. It doesn’t imply that all certificate holders will automatically get a cash refund. The result will vary based on the taxer’s total return and total tax burden.

What if I have several Telenor SIMs?

Review certificate/tax record for each number for SIM ownership and ensure that ownership of the number matches the taxpayer claiming the amount. Don’t double count the same tax.

What if my Telenor SIM is registered in someone else’s name?

Clearly and concisely determine who owns the record or the certificate before using it on your tax return. A tax certificate referring to someone else’s registered connection may not sufficiently back up your claim.

Do I need to keep the downloaded PDF after filing my return?

Yes.

Final Checklist for Telenor Tax Certificate Download 2026

Before using your certificate, confirm that:

you downloaded it from an official or verifiable Telenor channel;
the mobile number is correct;
Tax Year 2026 Covers July 1, 2025–June 30, 2026;
the PDF opens correctly;
the tax amount is clearly visible;
you are using the tax amount, not total recharge spending;
the SIM ownership is consistent with the taxpayer’s records;
you have saved a secure copy of the certificate.

For most users searching for Telenor Tax Certificate Download Online 2026. Don’t use an Unverified third party service if the app isn’t working, use Official Telenor Support instead.